Capability map for tour operations
Tour operators coordinate product content, allotments, dynamic packaging, calculation, booking, documents and service across CRS, flight providers, CRM, payment and document systems. Search, quotation, option, booking, modification and cancellation must remain separate capabilities because their state and liability differ.
Every offer returned to a model needs provenance, currency, included services, validity, conditions and a timestamp. Generated prose must never replace the binding calculation held by the system of record.
Transaction design
Before confirmation, the client presents travellers, components, total price and material conditions. The server then revalidates availability and price, enforces object authorization and executes with an idempotency key.
Tests must cover expiry, price changes, duplicate calls, partially confirmed components and document regeneration. Conversion alone is insufficient if operational error and manual correction increase.